Certified in Call Center Telephone Customer Service
Description
The telephone is a great channel for customer interactions and provides a convenient means for customers to provide feedback on the products or services of an organization, therefore forward thinking organizations should invest in developing processes that ensure that customer service personnel are equipped to handle all customer telephone interactions effectively.
Topics for this course
13 Lessons15-32-64h
Module 1
Communication Training
Introduction Communication Skill Training
Communication style Training
Module 2
Module 3
Exam
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About the instructor
132 Courses
0 students