Certified in Hotel Management
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The title “hotel manager” or “hotelier” often refers to the hotel’s General Manager who serves as a hotel’s head executive, though their duties and responsibilities vary depending on the hotel’s size, purpose, and expectations from ownership. The hotel’s General Manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operation.
What Will I Learn?
- Hotel managers must meet a number of different objectives on the job, from building effective teams and improving customer service to figuring out ways to bring in more business. By meeting or exceeding these objectives, you improve your prospects of career advancement. Although you can qualify for this position with a high school diploma in small hotels, large facilities with many services usually require professionals with a bachelor’s degree in hotel management or business administration.