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About Course
Introduction
ISO is the word that represents the International Organization for Standardization. It is not the acronym for the International Organization for Standardization as many people think. It is the worldwide federation of national standards bodies for approximately 130 countries.
The ISO 9000 standards are produced by an international consensus of countries with the aim of creating global standards of product and service quality.
These sets of standards form a quality management system and are applicable to any organization regardless of product, service, organizational size, or whether it’s a public or private company
Course Content
Module 1
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Chapter 1 Value of Audits
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Chapter 2 Customer Service from the Registrar’s Office
Module 2
Module 3
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Exam
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