Certified in Call Center Telephone Customer Service

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About Course

The telephone is a great channel for customer interactions and provides a convenient means for customers to provide feedback on the products or services of an organization, therefore forward thinking organizations should invest in developing processes that ensure that customer service personnel are equipped to handle all customer telephone interactions effectively.


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Course Curriculum

Module 1

  • Communication Training
  • Introduction Communication Skill Training
  • Communication style Training

Module 2

  • Emotional Intelligence Training
  • Assertive Communication Skill Training
  • Listening Skill Training
  • Assignments

Module 3

  • Empathy Training
  • Managing Difficult Conversation Training
  • Listening for leaders Training
  • Communication Skill For Technical Professional Training
  • Communication Skill for Administration Training
  • Assignments


  • Exam

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