
About Course
Introduction
Customer Relationship Management (CRM) as the name suggests, the primary focal point is placed on the customer. The key objective is to increase customer value over time by increasing customer loyalty. If a company develops better customer relationships, it also improves business processes as well as its profits.
About the instructor
ZU
Course Curriculum
Module 1
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The Customer Service Profession
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Contributing to the Service Culture
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Verbal Communication Skills
Module 2
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Nonverbal Communication Skills
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Listening to the Customer
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Customer Service and Behavior
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Assignments
Module 3
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Service Breakdowns and Service Recovery
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Customer Service in a Diverse World
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Customer Service via Technology
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Encouraging Customer Loyalty
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Assignments
Exam
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Exam
Download eBooks
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Download eBooks
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