Facilities management involves coordination, delivery, and management of building support services that impact operations. In most organizations, facilities management is the sum of multiple focuses, all related to the building and what happens within it:
Facilities management spans both “hard” and “soft” services, with a scope of work that can vary depending on the size of the organization or the complexities of facilities. Corresponding duties focus on the building (hard) and people (soft), and work to bring them together in a way that benefits operations. According to the International Facility Management Association (IFMA):
“Facility management (FM) is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology.