About Course
If the customer gets louder, speak slowly, in a low tone. Your calm demeanor can carry over to them and help them to settle down. As you approach the situation with a calm, clear mind, unaffected by the customer’s tone or volume, their anger will generally dissipate. Respond as if all your customers are watching.
Course Content
Module 1
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Angry callers and their expectations
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Fix the caller before the problem
Module 2
Module 3
Exam
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