Certified in Hotel & Motel Management & Operations

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About Course

The role of the hotel industry stems from a long history and development in the field of hospitality provision. In many countries hotels have evolved as extensions of domestic hospitality; though typically they are more often larger establishments (particularly in developed countries) Industry groups in different countries may define a hotel in different ways. A typical definition might be: “A hotel is an establishment of a permanent nature, which consists of four or more bedrooms, and offers bed and breakfast on a short term contract and provides certain minimum standards”

 

What Will You Learn?

  • This course is designed to provide the students with a general understanding of the dynamics of the lodging industry, and specifically the operations and management of today’s modern hotels. By completing this course, the student should be able to:
  • Have a better perspective of the lodging industry, both domestic and international.
  • Understand the history of the lodging industry and identify future trends that will affect it.
  • Identify the relationship between a hotel’s operational departments.
  • Understand common lodging terms, and how they are used in the hotel industry.
  • State the operating goals of the modern hotel.
  • Describe the basic organizational structure of a hotel.
  • Understand the different stages of a “Guest Cycle” i.e. reservation, registration, and checkout.
  • Perform the basic front office functions
  • Understand the nuances of a hotel’s night audit process and also be able to perform a simple night audit of a hypothetical hotel.
  • Comprehend the management decisions on projected costs, room pricing, and future demand.
  • Apply various methods for room pricing, understanding their advantages and disadvantages.
  • Be aware of the impact of current technologies used in the lodging industry.
  • Have a full understanding of security and risk management issues in the industry.

About the instructor

Course Curriculum

Module 1

  • The Traditional Hotel Industry
  • The Modern Hotel Industry
  • The Structures of the Hotel Industry
  • Forecasting Availability and Overbooking

Module 2

  • Global Reservations Technologies
  • Individual Reservations and Group Bookings
  • Managing Guest Services
  • From Arrival to Rooming
  • Assignments

Module 3

  • The Role of the Room Rate
  • Billing the Guest Folio
  • Cash or Credit: The City Ledger
  • Night Audit
  • Hotel Technology
  • Assignments

Exam

  • Exam

Download eBooks

  • Download eBooks

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