
About Course
The role of the hotel industry stems from a long history and development in the field of hospitality provision. In many countries hotels have evolved as extensions of domestic hospitality; though typically they are more often larger establishments (particularly in developed countries) Industry groups in different countries may define a hotel in different ways. A typical definition might be: “A hotel is an establishment of a permanent nature, which consists of four or more bedrooms, and offers bed and breakfast on a short term contract and provides certain minimum standards”
About the instructor
ZU
Course Curriculum
Module 1
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The Traditional Hotel Industry
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The Modern Hotel Industry
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The Structures of the Hotel Industry
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Forecasting Availability and Overbooking
Module 2
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Global Reservations Technologies
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Individual Reservations and Group Bookings
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Managing Guest Services
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From Arrival to Rooming
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Assignments
Module 3
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The Role of the Room Rate
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Billing the Guest Folio
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Cash or Credit: The City Ledger
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Night Audit
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Hotel Technology
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Assignments
Exam
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Exam
Download eBooks
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Download eBooks
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