What Will You Learn?

• This course is designed to provide the students with a general understanding of the dynamics of the lodging industry, and specifically the operations and management of today’s modern hotels. By completing this course, the student should be able to:
• Have a better perspective of the lodging industry, both domestic and international.
• Understand the history of the lodging industry and identify future trends that will affect it.
• Identify the relationship between a hotel’s operational departments.
• Understand common lodging terms, and how they are used in the hotel industry.
• State the operating goals of the modern hotel.
• Describe the basic organizational structure of a hotel.
• Understand the different stages of a “Guest Cycle” i.e. reservation, registration, and checkout.
• Perform the basic front office functions
• Understand the nuances of a hotel’s night audit process and also be able to perform a simple night audit of a hypothetical hotel.
• Comprehend the management decisions on projected costs, room pricing, and future demand.
• Apply various methods for room pricing, understanding their advantages and disadvantages.
• Be aware of the impact of current technologies used in the lodging industry.
• Have a full understanding of security and risk management issues in the industry.