Certified in Office Administration

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About Course

Office Administration is a Business Education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. The content and teaching strategies used should therefore reflect current trends in the office.

This Office Administration syllabus is designed to provide students with the knowledge, skills and attitudes to function effectively within a modern office environment. The syllabus adopts a practical approach aimed at equipping students with the technical and professional skills to perform effectively as clerical and administrative support personnel within an organization

 

What Will You Learn?

  • 1. Provide students with the knowledge, skills attitudes and competencies to function in the modern office environment;
  • 2. Develop awareness of the principles, policies, procedures and technological competencies involved in office administration;
  • 3. Develop technical, planning, organizing, management and problem-solving skills necessary for functioning in a modern office environment;
  • 4. Provide students with the capability to adapt to changes that impact the business environment;
  • 5. Help students appreciate the wide range of attitudes, attributes and behaviors necessary for success and advancement in the world of work;
  • 6. Lay the foundation for career development and further studies in the business field.

About the instructor

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Course Curriculum

Module 1

  • Chapter 1 OFFICE ORIENTATION
  • Chapter 2 COMMUNICATIONS
  • Chapter 3 RECRUITMENT AND ORIENTATION
  • Chapter 4 RECORDS AND INFORMATION MANAGEMENT

Module 2

  • Chapter 5 RECEPTION AND HOSPITALITY
  • Chapter 6 MEETINGS
  • Chapter 7 TRAVEL ARRANGEMENTS
  • Chapter 8 HUMAN RESOURCES MANAGEMENT
  • Assignments

Module 3

  • Chapter 9 ACCOUNTS AND FINANCIAL SERVICES
  • Chapter 10 PROCUREMENT AND INVENTORY MANAGEMENT
  • Chapter 11 SALES, MARKETING AND CUSTOMER SERVICE
  • Chapter 12 OPERATIONS, DESPATCH AND TRANSPORT SERVICES
  • Assignments

Exam

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