This course provides a general introduction to operations management (OM),
or the production and delivery of goods and services. Students will learn to observe and analyze an organization from a system or process perspective. From this lens, students will learn to design, operate, and improve the systems that deliver goods and services through OM tools such as process flow diagrams, lean management, and decision trees.
Ultimately, this course aims to familiarize students with the major operational issues that confront managers and provide them with the basic language, concepts, insights, and analytical tools to deal with these issues.