
About Course
This training program is designed specifically for retail front line sales agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication.
Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service.
About the instructor
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Course Curriculum
Module 1
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Customer Motivation
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Chapter 2 Rapport Results
Module 2
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Chapter 3 Non-Verbal communication:
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Chapter 4 Language of influence:
Module 3
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Chapter 5 High Intensity interactions
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