Certified in Production / Operation Management

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About Course

This course reviews the management of operations in manufacturing, service, and government organizations.

Topics include a review of the activities and responsibilities of operations management, the tools and techniques available to assist in running the operation, and the factors considered in the design of the system.


What Will You Learn?

  • Production/operations management involves the integration of numerous activities and processes to produce products and services in a highly competitive global environment. Many companies have experienced a decline in market share as a result of their inability to compete on the basis of product design, cost or quality. Most now agree that world class performance in operations, i.e., in product design, manufacturing, engineering and distribution, is essential for competitive success and long term survival. This course considers the operations from a managerial perspective. We will consider key performance measures of operations (productivity, quality and response time) as well as important concepts for improving the performance of operations along these dimensions. At the end of the course students will have a fair understanding of the role Production/Operations Management plays in business processes. Emphasis is given both to familiarization of various production processes and service systems, and to quantitative analysis of problems arising in the management of operations.

Course Content

Module 1

  • Chapter 1understand the relationship between OM (operations management) and productivity
  • Chapter 2 explain the importance of and how to develop an operations strategy to achieve a competitive advantage
  • Chapter 3 describe how to achieve successful operations in a global environment
  • Chapter 4 understand how to manage resources to achieve superior quality through statistical process control

Module 2

Module 3

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