Quality Management System (Quality Officer)

  • by pdilms
  • Course level: Intermediate


A quality management system (QMS) is a system that documents the policies, business processes, and procedures necessary for an organization to create and deliver its products or services to its customers, and therefore increase customer satisfaction through high product quality.

Topics for this course

17 Lessons

Module 1

Understanding the Organization and Its Context
Leadership and Commitment
Establishing the Quality Policy
Communicating the Quality Policy
Organizational Roles, Responsibilities, and Authorities

Module 2

Module 3


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