Quality Management System (Quality Officer)

Categories: Technical Courses
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About Course

A quality management system (QMS) is a system that documents the policies, business processes, and procedures necessary for an organization to create and deliver its products or services to its customers, and therefore increase customer satisfaction through high product quality.

About the instructor


Course Curriculum

Module 1

  • Understanding the Organization and Its Context
  • Leadership and Commitment
  • Establishing the Quality Policy
  • Communicating the Quality Policy
  • Organizational Roles, Responsibilities, and Authorities
  • Assignments

Module 2

  • Quality Objectives and Planning to Achieve Them
  • Planning of Changes
  • Environment for the Operation of Processes
  • Monitoring and Measuring Resources
  • Organizational Knowledge
  • Assignments

Module 3

  • Operational Planning and Control
  • Requirements for Products and Services
  • Design and Development of Products and Services
  • Control of Externally Provided Processes, Products, and Services
  • Management Review
  • Improvement
  • Assignments


Course Related Books

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